Chicago Mercantile: Certain market data is the property of Chicago Mercantile Exchange Inc. US market indices are shown in real time, except for the S&P 500 which is refreshed every two minutes. Your CNN account Log in to your CNN account – CNN’s Geneva Sands and Pete Muntean contributed to this report. Customers are advised to contact the carrier via Facebook Messenger, text, email or they can make changes to their flights on its app and website. Breeze Airways, an airline founded in 2018 by JetBlue’s David Neeleman, does not even have a call center phone number. It’s not the only carrier without a call center for its customers. Customers also can’t book a domestic flight more than a day in advance. The only US carrier was Frontier, which was fined $2.2 million by the agency.įrontier recently launched an unlimited annual flight pass currently for $799 – though it comes with caveats, such as blackout periods concentrated around the holidays. The Department of Transportation in November said it is issuing $7.25 million in fines against six airlines for the “extreme delays” in providing refunds since the start of the Covid-19 pandemic to passengers. It’s no wonder Frontier wants to get rid of customer service over the phone. Its low-cost flight competitors, Spirit Airlines and Allegiant Airlines, still use call centers staffed by live agents. We also have a chat service available 24/7.” We want our customers to be able to operate efficiently as well, which is why we make it easy to find what you need at or on our mobile app. (It checks their dimensions when you board).Ĭustomers who call the customer service phone number now are greeted with an automated message that says, “At Frontier, we offer the lowest fares in the industry by operating our airline as efficiently as possible. Spirit and Frontier pull plug on deal, setting stage for JetBlue to buy Spiritįrontier is known for its cost-cutting measures, such as charging for advance seat assignments and for carry-on bags that exceed the carrier’s size rules. (Photo by Joe Raedle/Getty Images) Joe Raedle/Getty Images Spirit previously rejected a takeover offer from JetBlue, favoring an earlier deal to merge with Frontier airlines. JetBlue announced it is taking a hostile position in its effort to acquire Spirit Airlines. FORT LAUDERDALE, FLORIDA - MAY 16: A Frontier Airlines plane near a Spirit Airlines plane at the Fort Lauderdale-Hollywood International Airport on in Fort Lauderdale, Florida.
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